Damaged/Flawed Wines & Special Delivery Requests
Reddy Vineyards guarantees quality products and service. Your satisfaction is our first priority. We will replace or refund your cost for any bottle of wine purchased through our website that is damaged or flawed. Wines purchased through retailers must be returned to them. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed.
We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order. Customers bare the responsibility for product ordered during summer months that has become damaged due to excessive or prolonged heat exposure. In order to mitigate the risk of product damage, Reddy Vineyards shall ship wines ordered during the months of June, July and August with single use ice packs. These packs may mitigate, but not eliminate, the threat of damage due to excessive or prolonged heat exposure.
If you wish to delay shipment of any goods purchased online, please note your preferred time period for shipment when placing your order and we will do our best to accommodate your request. You may also contact us at firstname.lastname@example.org for special delivery requests.
Orders may be cancelled within 24 hours of purchase for a full refund. Please send an email to email@example.com if you need to cancel your order. Orders cannot be cancelled or refunded after the wine has been shipped.